Rated 1 out of 5 by tradeup Replaced tank (2nd time) now handle leaks
We've owned this product for six years and replaced the original tank at 4 years (it leaked, we paid the entire replacement/labor cost) and again at 6 years (tank leaked exactly as the first one did, ISE did replace the second faulty tank for free with a newer model but would not pay installation labor unless I gave up my three-year warranty on the new tank). Now that the new tank is installed, the faucet leaks at the base of the handle when opened in the full stream position. It doesn't leak in the half stream position.
I had always believed insinkerator was the very best product but now it seems like a short life span product.
I should add that when I called ISE customer support about the aforementioned second leaking tank, I had to be very firm with them to get them to send me a new tank with a full warranty. They would not admit there were any known issues about the faulty tank, yet when I pressed them they agreed to replace it with a newer model. Sounds like they are aware of their product's issues but don't want to solve the problem easily unless you get firm with them.
I hope someone from ISE reads this and contacts me about the leak at the handle base. I really want to like and trust ISE. The instant hot water is a real luxury. But it seems fraught with problems right now.
December 27, 2014
Rated 3 out of 5 by harv707 performs OK
Replacing it with new one. For , After using the one for 6 or so years. The lever that controls water flow. Started to leak. So, we replaced the faucet.
January 7, 2015
Rated 5 out of 5 by Patsox14all Looks good and performing well
Installation went smooth. Customer Service at Insinkerator has certainly improved over the last few years. Personnel are now friendly and pleasant to speak with.
October 31, 2014
Rated 1 out of 5 by hstichka Leaking - AGAIN!!
I am on my 3rd faucet since November, and yesterday this one started leaking too. I had this one replaced (free, at least Insinkerator warrantees are good) on April 10th of this year. Two months and I'm losing likely a gallon of water every 3 hours.
You can't call it one coincidentally bad faucet when I've had 3 in a row.
June 11, 2014
Rated 3 out of 5 by Kamal Convenient
Convenient. The problem with my previous Insinkerator instant water heater,that the faucet get very slow I had to change it for the second time -after only three years- the tank statered leaking, I had to change it too
February 17, 2014
Rated 5 out of 5 by DPSW Instant "hot" water
Excellent addition to any kitchen and is used daily over/over again for warming cups, extra hot clean to glasses, quickly cleaning a sticky or messy utensil. What I might have once considered a luxury, I find it a time and money saver, as well as environmentally friendly. Not more wasting water for "hot" water. Excellent for instant tea, coffees, cocoa, also.
March 9, 2014
Rated 5 out of 5 by tms131 does its job
The product looks good and produces instant hot water every time.
December 22, 2013
Rated 5 out of 5 by Cindytang FGN1100
This product has great feature I don't need worry about how do I get pure hot water when I need.
December 20, 2013